Frequently Asked Questions about our School Community (Parent) Portals, include:
When contacting us, please provide the following technical details:
- Type of computer you are using (e.g., Macintosh, Windows)
- Type of internet access you are using (e.g., Shaw High speed, SaskTel High speed)
- Type of internet Browser you are using and what version (e.g., Firefox, Internet Explorer, Google Chrome, Safari)
- Your username.
Frequently Asked Questions and Answers
Accounts are created and updated daily, during which time the details are sent to parents by email. Only one parent or caregiver per student will receive the email, so both parents/caregivers need to check their email for the notice. Please check your spam folder and ensure that the email address
[email protected] is allowed to be emailed you.
When first logging in, you will see a sign-in screen similar to this:
Towards the bottom of this screen there is an option for retrieving your username or password. Clicking on the
HERE link will allow you to request your username to be emailed to you or allow you to request that your password be reset.
Account creation cannot happen without current, accurate information in our systems. Parents/caregivers need to verify their contact details are correct and up to date with the school's front office, specifically email address and phone number. If the account creation still does not happen the following evening, please contact your school. Be prepared to provide your child's name and indicate that you did not receive an account email.
You may need to lower security settings on installed security software and/or internet browser or disable any installed security software to use these applications.
Your password is case sensitive and contains both letters and numbers, so be sure to enter the username and password EXACTLY as shown in your account information email.
- Your Portal username will look like this:
[email protected]
- Your Maplewood username will look like this:
P3065551212
- It may be more reliable to copy and paste the password when you are asked to authenticate to the site. For example, a capital letter O and number zero (0), and a lowercase l and the number 1 can look very similar depending on your fonts.
Yes. Please use the link at the bottom of the login window. If you have further problems, contact the front office of the school your child is attending. They will need to verify some of your information to complete the process.
At the moment only general school-related information is available on the portal. The following information is available on Maplewood:
- Attendance for the current day
- Attendance history for the current year
- Attendance summary for the current year
- Emergency and medical notes
- Demographic data
- Timetable for the current year (secondary only)
- Course choices for the next school year (available in mid-February; secondary only)
- Conventional marks for mid-term and final (secondary only)
- Transcript final marks, including previous years (secondary only).
Please contact your school if you are having technical problems and would like assistance, if you wish to share feedback on parent access or if you have other questions regarding parent access.
If you email the school because you are having difficulty accessing the sites, please be sure to send the email address of the account you received your access information on. Otherwise, we cannot quickly lookup your details to provide troubleshooting.